The Utilities bot
Days of admin.
Done by breakfast.
The Utilities bot does the work your team loses whole days to: tariff reviews against each customer's installed kit, metering and account admin, and the routine queries clogging the call queue. £497 a month, and it never takes a Friday off.
The problem
Add up the hours: tariff reviews, meter admin, the call queue. There's a full-time job hiding in there.
Sound familiar?
- A proper tariff review takes 20 minutes. You have hundreds of customers due one.
- Meter readings, switches and account changes, rekeyed by hand every single day.
- The queue is full of questions with known answers, and your best people are answering them.
- The admin always wins, so the customers on the wrong tariff keep waiting.
What changes
- Every customer's tariff reviewed continuously against their installed kit. Zero diary time.
- Metering and account admin processed the moment it arrives.
- Routine queries answered in seconds, 24/7. The queue never forms.
- Your team's hours go where they're needed: exceptions, and customers who need a human.
What you get
Three jobs, done continuously.
Tariff optimisation, metering admin and customer queries, running around the clock so the week comes back to your team.
Optimise every tariff
- Recommendations based on the customer's installed kit, not averages
- Usage reviewed continuously, not once a year at renewal
- Changes explained to the customer in plain language
Automate the admin
- Meter readings and switches processed without rekeying
- Account updates handled the moment they're requested
- Exceptions flagged to your team with the context attached
Answer around the clock
- Billing, usage and account questions answered in seconds
- 24/7 cover on web chat, WhatsApp and email
- Anything unusual escalated to a human with the full history
How it works
Three steps. You only do the first one.
- 01
Talk to us
We look at your tariff book, your metering setup and where the admin hours actually go. If the bot won't pay for itself, we'll say so.
- 02
We configure the bot
Wired into your tariffs, your kit data and your processes, with wording you approve before it speaks to a customer.
- 03
The routine runs itself
Tariffs optimised, admin processed, queries answered. Your team sees everything in real time and only touches the exceptions.
The bot won't fix a broken tariff book. What it does is put every customer on the best of what you offer, and take the routine off your team's desk.
Pricing
One price a month.
Monthly rolling. No long contract. The price is the price.
Utilities bot
Tariff optimisation, metering admin and 24/7 queries. Whole days back, every week.
£497/month
- Tariff optimisation around each customer's installed kit
- Metering and account admin automated
- Routine customer queries answered 24/7
- Escalation to your team with full context
- Real-time view of queries, changes and outcomes
- Monthly rolling, cancel anytime
Straight talk
Honest answers before you book.
How much time does it actually save?
That depends on your book and your processes, so we scope the realistic number with you before you pay anything. The pattern is consistent though: the routine work that eats whole days, tariff reviews, metering admin, known-answer queries, stops being done by people.
What does "optimised around installed kit" actually mean?
The bot works from what each customer actually has installed and how they actually use it, then recommends the best tariff you offer for that setup. Not averages, not renewal-day guesswork.
What happens when a query is genuinely complicated?
It goes to your team, with the full conversation and account context attached. The bot handles the routine so your people can handle the hard ones properly.
Is there a contract?
No. £497 a month, monthly rolling, cancel anytime.
Ready when you are.
Two minutes on the form, or fifteen on the phone. No pressure, no jargon. If we can't help, you'll be told straight.