The £1,995 CX Audit.
Free audits convert under 15%. Paid audits convert 40–70%. Not because they're expensive — because they filter for people who actually want the answer.
What you get
- ✓A 45-minute live discovery — us, you, and whoever answers your phones.
- ✓Your business scored 1–5 against all five moments (12 questions, max 60).
- ✓Your sector-adjusted £ bleed per month, shown as a single number.
- ✓Three named interventions, each with a 90-day payback estimate.
- ✓A one-page PDF of the scorecard. Yours to keep — even if we never speak again.
- ✓If you then engage us, the £1,995 is deducted from the first engagement fee.
What you don't get
- ✗A sales deck.
- ✗A "strategic partnership proposal".
- ✗Vague recommendations you can't act on alone.
The audit is the scorecard. Whether we work together after is a separate conversation — and depends on the numbers we find, not on a retainer you've already signed for.
How the 45 minutes is spent.
0–5 min
We walk you through the five moments. You tell us what you sell and to whom.
5–30 min
Twelve questions. Scored 1–5 as you answer. No "it depends".
30–40 min
We show you the £ number and the top three interventions ranked by payback.
40–45 min
You decide what you want to do about it. We leave you the PDF either way.
Next step
Book the audit.
£1,995, 45 minutes, one-page scorecard you keep. Deducted from the first engagement if we work together.