For UK HVAC / Heating
Your customer's boiler dies at 6am. Who picks up?
After-hours calls, blind engineer dispatch, and silent service contracts cost a typical 4-engineer HVAC firm around £8,900 a month. We fix the five moments a homeowner actually remembers — priced against the bleed, not our cost.
The five moments
Where HVAC firms win or lose the booking.
#MomentFailure todayWhen it works
M1 The 6am no-heat call Office not open. Call goes to voicemail or a generic 24/7 line. Booking lost. "They picked up at 6.04am. An engineer was at the door by 10."
M2 Triage over the phone Engineer dispatched blind. Turns up without the right part. Second visit booked. "They asked me three questions about my boiler and told me what the engineer would be bringing."
M3 Quote for repair vs replace Quote arrives 3–7 days later. Homeowner has already called a competitor. "Quote in my inbox before the engineer's van left my street."
M4 Install day Crew arrives late. Parking chaos. Paperwork handed over in a folder. "They texted me a 15-minute ETA window and a photo of the engineer's ID."
M5 Annual service reminder Silence for 11 months. Customer calls British Gas for the service instead. "Month 11: here's a service slot already held for you — say yes or reschedule."
The maths
How £8,900/month adds up.
£3,600
M1 — 15 after-hours calls / month × 40% convert × £600 avg job
£1,400
M2 — 2 wasted engineer visits / week from blind dispatch
£2,100
M3 — 35% of quotes that take >24h never close
£1,800
M5 — service contract renewals lost to inertia
£8,900
Total monthly bleed at a typical 4-engineer HVAC firm
Next step
Want your own scorecard with HVAC numbers?
Two minutes, six questions. We swap the UK-average £ for the HVAC model behind the scenes.